FAQ

 WHEN WILL YOU SHIP MY ITEMS?

 All orders are subject to a handling period before shipment, usually 2 - 3 business days.

 Most orders leave the warehouse within 3-5 business days after receipt of payment.

 You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order. 

 Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

 Please make sure to provide the correct shipping address. SimplyJaneClothing.com cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.  

 

WHEN WILL MY ITEMS ARRIVE?

 Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country.

 

WHAT IF THE ITEM IS THE WRONG SIZE?

 Please refer to the sizing charts to determine the correct size to order. If it still does not fit, please refer to the shipping and returns page for information on how to start the process of an exchange.

 

 WHERE ARE MY ITEMS COMING FROM?

 Either the US or China depending upon the item and how many are in stock etc.

 

 WILL MY ITEMS BE SENT IN ONE PACKAGE?

 For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

 

 DO YOU SHIP OUTSIDE THE UNITED STATES?

 We are only able to ship within the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.

 

 WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

 Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.   

 

 WHAT SIZE SHOULD I ORDER?

 We offer products from many different brands, so sizing may vary. For an accurate sizing reference, please refer to the sizing chart for the item you want. We display vendor sizing whenever possible.